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Zimeo USA

<div data-line="true" data-line-index="0" data-zone-id="0" id="isPasted"><span style="font-size: 16px;">Since our products are customized, we <strong>DO NOT</strong> accept returned/ exchanged items. Please contact us via our <a href="https://zimeo.co/pages/contact" rel="noopener noreferrer" target="_blank"><strong>contact form</strong></a> if the item you received has a problem. We&#x2019;ll make it right for you!</span></div><p><br></p>

Do you accept returned/exchanged items?

Refund & Replacement

How long does shipping take/ When will I receive my order?

Why didn't I get an order confirmation?

How much does shipping cost?

What shipping carriers do you use?

Where are the products manufactured?

Why has my tracking number not been updated yet?

What should I do when my tracking says delivered but I've never received it?

Why is my package returned to sender?

Is there customs/tax fee to receive package?

How can I contact shipping carriers? (DHL, UPS, GLS)

Why UPS keeps changing the ETA for my order?

Which countries do you ship your products to?

What are the reasons for undeliverable packages?

Shipping

My order was shipped with the wrong address. Can I correct it?

Can I modify my personalization?

Can I change my shipping address?

How can I cancel my order?

Can I cancel one item in my order?

Can I change the payment method for my current order?

I would like a larger size. Can I still change this?

Changes & Cancelation

What payment methods and currency do you accept?

What should I do when my payment is declined?

How can I get the invoice?

Payment & Invoice

How do I request a replacement/ refund?

I received an incorrect product

What if I receive a broken/damaged/defective item?

When can I expect to receive a replacement?

I've been waiting for a few days, but the refund still hasn't shown up in my account. What should I do?

When can I expect to receive a refund?

Is there a discount code for first time orders?

Discount code for second order

Discount code

Do you accept returned/exchanged items?Updated 3 months ago